The legislation of the Republic of Latvia stipulates that the owner of the online store must reserve the terms of delivery and return of goods, as well as the right of withdrawal. Such a reservation is called a distance contract ( Cabinet of Ministers regulations ).

Distance contract 

The Seller of the goods offered in this Online Store, on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, enter into the following Agreement:

The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer's order.

Delivery and payment procedures

The buyer orders goods through this website, indicating the type and quantity of goods to be ordered. The Buyer has the opportunity to pay for the product using the payment tools built into the Online Store or by paying the invoice prepared by the Seller and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without a signature.

The seller ensures the delivery of the goods up to 15 working days from the receipt of payment for the goods.

Right of withdrawal

The Buyer has the right to withdraw from the Product within 14 calendar days from the moment of receipt of the Product by sending the Seller a letter of withdrawal. 

The Buyer is obliged to return the goods to the Seller within 7 days after sending the letter of withdrawal. All expenses that will be incurred in connection with the return of the goods to the seller shall be borne by the Buyer.

Right of withdrawal form:   ATT_face form.pdf

Information on the exercise of the right of withdrawal

You have the right to withdraw from this agreement within 14 days without giving any reason. The right of withdrawal will expire after 14 days from the date of receipt of the goods. If the expiry date falls on a national 'officially' holiday, the right of withdrawal shall apply until (and including) the working day following the expiry date.

In order to exercise the right of withdrawal, you must inform us - SIA “ZT Trade”, Piekrastes Street 4-2, Saulkalne, LV-2117 +37125557755, [email protected] with a clear notice (e-mail) about the decision to withdraw from the concluded agreement. You can use the sample opt-out form above, but it is not required.

In order for the right of withdrawal to be complied with, it is sufficient that you send your notice of exercise of the right of withdrawal before the expiry of the right of withdrawal .

Consequences of exercising the right of withdrawal

If you withdraw from this Agreement, we will refund the payments received from you without undue delay and in any event no later than 14 days from the date we were notified of your decision to withdraw from this Agreement. Refunds will be made using the same means of payment you used for the original transaction, unless you have expressly agreed to do otherwise. In any case, you will not be charged for such a refund .

If you have requested the commencement of services during the withdrawal period, you must pay the service provider a reasonable amount, proportionate to the part of the contract performed in full, until you have notified us of your withdrawal .

The buyer cannot exercise the right of withdrawal if:

  • the ordered goods cannot be returned according to their nature, or they are perishable or can be used quickly;
  • the ordered goods are made directly to the Buyer by individual order;
  • the buyer has opened the packaging of the audio or video recording or computer program.

Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or withhold compensation in case of damage to the product, negligent handling of the product during use or failure to follow the instructions, if the original packaging of the product is lost or its packaging is significantly damaged.

Data processing

By entering the necessary information when placing an order, the Buyer confirms that he has read and agrees that the data provided by him is used so that the Seller can accept the Buyer's order and deliver goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail.

Agreement for download:  Distances_ligums.pdf

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